Adding/Troubleshooting a SIM Card on your Headunit
Applicable to all Vhedia headunits which SKU starts with MT-XXXX
Alphie E
Last Update 5 months ago
ABOUT: Vhedia M Series head unit has a built-in 4G module where you can insert a sim card directly. This enables you to take calls, make text messages, and enable cellular data directly from the head unit without needing to use Apple CarPlay/Android Auto.
Video Tutorial:
Troubleshooting: Head Unit Not Detecting SIM Card
If you experience an issue where the head unit is not detecting the SIM card, please follow the steps below:
1. Check Connection: Ensure that the SIM card tray is connected to the correct plug.
2. Check SIM Card Position: Make sure the SIM card is correctly positioned in the SIM card tray. Please see the photo below for your guide:
3. Reinsert SIM Card: Remove and reinsert the SIM card in the tray. We strongly advise turning off the head unit when inserting or removing the SIM card.
4. Try a Different SIM Card: Test with a different SIM card to determine if the issue is with the SIM card or the SIM card tray.
5. Update Firmware: Ensure your head unit has the latest firmware version installed. You can check and download the update from this link: M-Series Firmware Update.
By following these steps, you can troubleshoot and potentially resolve the issue with the head unit not detecting the SIM card.
If all else fails, please contact our Customer Support team for a possible replacement SIM card tray.